Returns Policy

RETURN POLICY:

We hope you are in love with your purchases from Ally + Me however if for any reason you want to return it, we can assist you with an exchange or a credit note (we do not refund, unless deemed faulty by the manufacturer).

Our policy lasts 7 days. If 7 days have gone by since you have received your purchase, unfortunately we can’t offer you an exchange or credit note.

Exclusions for a return:

- Pierced Jewellery
- Sale items - items purchased on sale or using a discount code (including any sale promotional codes).

 

TO RETURN:

To return a product, ship to our Hobart store address (shown at bottom of page). Product must meet the following criteria:

  • Product is returned within 7 days of receiving your purchase.
  • Product is unworn, unwashed, unmarked, in new condition with original tags and in original packaging. (items that have signs of wear such as make up, deodorant marks etc. will not be accepted).

Return shipping costs are the customers responsibility. We recommend sending returns via trackable, secure postage methods as we will not take responsibility for items not being received.

 

CREDIT NOTES:

Once your return is accepted and you opt for a credit note, we will issue you a credit note in the form of a Gift Voucher 1-2 days after being accepted.

Gift Voucher will be received through email and will have a code that can be used at checkout.

Store credits are valid for 6 months.

 

EXCHANGES:

Once your return is accepted and you opt for an exchange, you can choose a product you want to exchange for.

- If there is a price difference that is greater than your original purchase you can pay the difference over the phone at our Hobart store.

- If there is a price difference that is lower than your original purchase, it will be issued into a store credit (see above for information about a store credits).

After this, your new product will be sent 1-2 business days.

 

FAULTY ITEMS:

For faulty or damaged items, we will inspect product and either will repair, replace or give full refund. Items damaged as a result of normal wear and tear or incorrect use/abuse, are not considered to be faulty or damaged.

 

CONTACT DETAILS:

SHIPPING DETAILS:

Ally and Me
Shop 217, Centrepoint Shopping Centre,
70 Murray st, Hobart, 7000, Tasmania, Australia

PHONE - 03 6231 8358
EMAIL - info@allyandme.com.au

If you have any questions please contact us on 03 6231 8358. Or email us at info@allyandme.com.au

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